125-nights Risk-free Trial
At 624 we offer a 125-days risk-free in-home sleep trial. If you do not love your 624 as much as we think you will, then you can simply contact us on firstname.lastname@example.org. We will organise for your mattress to be collected from your door, no matter where you live, and give you a full refund. 97 out of every 100 of our clients decide that they can’t live without their 624 so the chance of having to return your 624 is slim. This is due to the multiple firmness feels in every mattress.
We do require that you have slept on your 624 for a minimum period of 30 days as your body may take time to adjust to the 624. It is worth it.
To claim a refund, you will need a copy of your original invoice, a photo of the removed 624 tag or the tag to be sent to 624, a photo of the mattress to verify that it is in a clean state and be available when the pickup is scheduled.
The trial is limited to one per household and the mattress must have been purchased directly from the 624.com.au website.
The area included in the trial is mainland Australia and Tasmania.
Once the mattress has been picked up your refund will be credited to the card you used to purchase your mattress.
Please note we will never resell a returned mattress. It will be donated to a charity whenever possible. The returned mattress need to be free from stains and damage for the charity to accept them. If not, the refund cannot be granted.
Should you want to return your mattress, simply email us at email@example.com and we will arrange for a pick-up.